Privacy Policy –The Iron Express 

Last updated: 01/01/2026

This Privacy Policy explains how The Iron Express collects, uses, stores, and protects personal information when you use our ironing, laundry and linen hire services, visit our website, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

Business name: The Iron Express
Email: theironexpress@hotmail.com

For data protection purposes, The Iron Express is the data controller of your personal information.

We may collect and process the following types of personal information:

• Name
• Address (including collection and delivery addresses)
• Email address
• Telephone number

• Details of ironing, laundry, or linen hire services requested
• Collection and delivery schedules
• Special instructions or preferences

• Payment status and transaction references for bank transfer payments only
  (We do not store card details or online payment information.)

• Enquiries sent via forms, email, or phone
• Website usage data such as IP address, browser type, and cookies (if applicable)

We use your personal information to:

• Provide and manage ironing and linen hire services
• Arrange collections and deliveries
• Process payments and issue invoices or receipts
• Communicate with you about your orders or enquiries
• Improve our services and customer experience
• Meet legal, regulatory, or accounting obligations

We process your personal data under the following legal bases in accordance with the UK General Data Protection Regulation (UK GDPR):

• Contract: To provide ironing, laundry, and linen hire services you have requested
• Legal obligation: To comply with tax, accounting, and regulatory requirements
• Legitimate interests: To manage and operate our business effectively

We do not use your personal data for marketing emails, SMS messages, or promotional communications.

We do not sell your personal data. We may share your information only where necessary with:

• Delivery drivers or staff carrying out collections and deliveries
• Payment processors and accounting providers
• IT or website service providers
• Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and lawfully.

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.

Access to personal data is limited to authorised personnel only.

We keep your personal data only for as long as necessary to:

• Provide our services
• Maintain business and financial records
• Comply with legal obligations

When data is no longer required, it is securely deleted or anonymised.

Under UK data protection law, you have the right to:

• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to certain processing
• Request data portability
• Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details above.

Our website may use essential cookies only to ensure basic functionality. We do not use cookies for advertising or marketing purposes. You can control or disable cookies through your browser settings.

We may update this Privacy Policy from time to time. Any changes will be posted on our website and the "Last updated" date will be revised accordingly.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

The Iron Express
Email: theironexpress@hotmail.com